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To create your personal account, please use this registration link: https://app.zenride.co/rider/join/groupe-airbus/list
Use this registration link: https://app.zenride.co/rider/join/groupe-airbus/list
Zenride validates your rental contract, which formalizes your agreement for the use of the equipment chosen.
There are several reasons that can justify a refusal by your company, such as:
We recommend that you contact your human resources department, who can provide you with precise explanations concerning your situation.
We invite you to contact our customer support team at help@zenride.co. In order to better understand your problem, please send us a screenshot of the error message you are experiencing.
After completing your E-Learning training, you will need to sign your employee documents in order to formalize the terms of your rental between your employer and Zenride.
To get started, log in to your Zenride space. Then, select the “My Location” tab and scroll to the bottom of the page. There you will find all of your documents, including your Terms of Use, which is generally located at the top right.
The offer includes the bike, the lock, the helmet, the safety vest, the safety vest, three annual reviews, theft/breakage insurance and towing assistance.
Zenride offers a long rental contract duration of 36 months.
This contract may be interrupted under conditions in the event of departure from the company, a change of situation or non-compliance with the rules of the agreement.
To find out exactly what the Zenride service will cost you, we invite you to go to your personal space where you will have access to your simulator.
Each bike is assigned to an employee for professional and personal use. However, it is important to note that insurance coverage only applies in mainland France. Therefore, it is advisable to take extra precautions when traveling abroad with a bike, such as using reinforced safety devices and verifying your personal coverage for your international activities.
You can lend your bike temporarily to a family member or friend. However, you remain fully responsible for its use. However, we invite you to refer to your user charter.
Zenride's After-Sales Service (After-Sales Service) ensures fast and effective assistance to guarantee the satisfaction of our customers.
In the event of a problem with your bike, the two-year manufacturer's warranty covers manufacturing defects as well as technical failures, allowing you to benefit from free repairs or replacements. After two years, Zenride replaces the battery and electrical parts subject to validation of an estimate.
A team of cycle consultants is dedicated to supporting the registration process in choosing a bike. Here is a linkage to make a 15-minute telephone appointment, where you can ask all your questions and benefit from personalized advice. Don't miss this opportunity to get expert help to choose the bike that's best for you!
Zenride offers a BikeFinder service to help you find your ideal bike. Go to your Zenride space in order to be able to:
To try out your bike, we invite you to go directly to the store. We strongly recommend that you test your bike to make sure it fits your needs and riding style perfectly. Our store consultants are also available to answer all your questions and guide you in choosing the model adapted to your practice.
All brands assembled in Europe are eligible for the Airbus LLD offer. On your platform, you have access to a selection of the best sellers of European brands assembled in Europe.
To choose your bike in one of our partner stores:
Do not hesitate to contact our team of cycle consultants, via this linkage for any further information.
On our Showcase site and in the user journey, you will notice gray dots on the map, symbolizing stores that are not partners. By clicking on one of these gray dots, you will be able to request the addition of this store by filling in This form dedicated.
Showcase site
Your personal space
The employee will have the possibility of exceeding the ceiling price, in this case the excess will be at his expense and to be paid to Zenride. In addition, if he wishes, the employee can insure his overtime in the event of choosing a bike greater than 2,500€ TTC, directly with the Zenride insurance partner, at the time of the order, from the Zenride space.
The employee can order the bike directly in store (in one of the Decathlon stores listed on the user journey) or directly from a cycle advisor. Eligible Decathlon bikes are defined in the Airbus bike collection.
Zenride collaborates with physical bike operators in France to support local commerce, while having partnerships with e-commerce companies such as Alltricks.com and Decathlonpro.fr. Our e-commerce partners, which are less burdened with fixed costs, can offer low prices, unlike bike operators who cannot afford discounts (excluding sales). To guarantee equality between all our partners, we rely on the retail price recommended by the brands and not on the discounted prices. This golden rule also applies in physical stores: all our partners are therefore on an equal footing. Also, please note that you agreed to this condition by ticking it in your ZENRIDE space during your order.
Access your Zenride space. In the menu on the left, click “Review.” Then click on the purple “Your revision voucher” button. Then select the store (Decathlon for any mechanical bike or electric bikes from a Decathlon brand or a partner store), then click on “Download my revision voucher”. This voucher will allow you to pay for the revision directly in the workshop.
Some stores offer a check (or “run-in”) visit one month after the bike is delivered. A technician checks the tightening of the screws, the condition of the brakes, the tension of the cables and the alignment of the wheels. This tour is not included in the Zenride offer and depends on each store. Check with your seller to see if they offer this service. Also note that Decathlon no longer offers break-in visits.
The Zenride offer includes three annual bike reviews during the contract, with the possibility of two additional revisions in case of extension. These revisions, which are essential for the safety and proper functioning of your bike, include checks on brakes, tire pressure, derailments, and a general check.
The first revision can be done upon delivery, but it is recommended to wait nine months for optimal performance. Two revision vouchers will be credited to your account on the second and third anniversary of the signing of the delivery note.
Remember to plan your revisions in advance to ensure the availability of maintenance slots. Good regular maintenance improves the driving experience and prevents costly repairs.
Decathlon agrees to have any mechanical bike (purchased in any store) as well as electric bikes purchased from Decathlon serviced. Do not hesitate to make an appointment at the Decathlon store of your choice in order to guarantee the availability of time slots for the interview.
If you paid for the revision directly in store, we invite you to contact our customer support team (via help@zenride.co) who will be happy to help you.
To facilitate the processing of your request, please specify:
Please feel free to include any other relevant information that may help us better assist you.
Zenride covers j revisionsUp to 60€ (price guaranteed by our partner stores).
Wear parts* to be changed, such as brake pads or chain, will be invoiced directly by the partner store (parts and labour). The costs may vary depending on the repairs required and store rates and will be at your expense.
We recommend that you ask for a quote in advance to find out the costs. If you have any questions, contact our customer support team at: help@zenride.co.
*List of wear parts:
Wearing parts need to be replaced to avoid accidents or property damage. Monitoring their condition is crucial, as carelessness can affect both bike performance and rider safety.
Below, we offer life estimates according to the type of part. These indications are based on our experience and may vary depending on the type of part and use.
The rates for changing bicycle wear parts vary according to the type of bike, the quality of the parts and the place where the repair is carried out (workshop, specialized store or yourself).
Here is an estimate of the costs usually applied in France:
Costs to expect at least once during your Zenride contract:
Costs to be expected generally beyond the 3 years of contract:
Our partner is Cyclassur (via the broker Gritchen), a bicycle insurance specialist, which offers insurance solutions adapted to the specific needs of bicycle users, whether they are road bikes, mountain bikes or electric bikes.
To benefit from insurance, it is essential to store your bike in a secure place and to attach it to a fixed point using a lock.
1. The insurance only covers your bike.
In the event of an accident, only the bike is insured. The insurance only covers the bike itself, and not the possible physical or material damage that you may suffer or cause.
💡 Note that if you lend your bike to a third party, the principle remains the same: only the bike is insured.
2. Insurance is included in the Zenride offer.
No additional charge is required, the monthly amount announced is the amount that will be charged to you.
Insurance includes:
3. The insurance is valid up to the maximum amount negotiated by your employer.
It is possible to choose a bike whose price exceeds the maximum amount established by your company. In this case, the overrun will be insured by the employee directly with the Zenride insurance partner.
4. The insurance ends at the end of your contract.
The insurance contract starts when you sign the delivery note and ends at the end of 36 months.
💡 Note that if you opt for a contract extension at the end of 36 months, only the support will still be active.
5. The insurance covers the theft of your bike.
The bike is covered against theft 24/7 as long as it is attached to a fixed point with an approved lock.
6. Insurance covers breakage.
In case of damage, the insurance covers the necessary repairs as a result of a fall or shock, Whether it is a Collision with a vehicle or a fixed obstacle like a wall or a pole.
💡 It is important to note that, in order to benefit from this coverage, you will need to report the incident to our customer support team via help@zenride.co, providing a repair quote on behalf of Zenride.
Once the repair request has been validated, the costs may be covered by the insurance, but a deductible of 10% of the value excluding tax of the bike and the lock will be applied.
7. Towing assistance.
If your bike is stationary, You can call for towing assistance to help you transport it safely To a repair shop or a place of your choice. It is important to note that, during this intervention, you will have to accompany your bike while towing.
💡 To benefit from this service, simply contact support at the following number: 01 55 98 51 29, by providing you with the contract number 10072.
8. Insurance does not cover (list is not exhaustive):
9. Insurance covers your battery against theft.
The battery is covered against theft 24/7.
💡 To ensure this coverage, Ensuring that the battery is properly secured is critical when leaving your bike unattended. It is recommended that you remove your battery as soon as possible.
In case of theft, a deductible of €100 will be deducted by your employer.
10. Insurance works in France
Insurance coverage only applies in mainland France. This means that if you use the bike abroad, outside of this territory, you will not be protected by insurance in case of theft, accident or damage.
The insurance covers the bike against theft and breakage by a third party 24 hours a day as long as it is attached to a fixed point with an approved lock.
In the event of a claim, a deductible of 10% of the guaranteed amount (excluding tax of the bike + lock) applies. This deductible is the portion of the cost that you will have to bear when you make a claim, whether for theft or material breakage.
In the event of a theft, it is important to follow certain steps to report the claim
1. Notify Zenride about the theft of your bike
Contact our customer support team at help@zenride.co within 48 hours of the flight and explain the exact circumstances of the incident to us. Once we have received your message, we will take care of alerting your employer proactively and will follow up on your file until it is compensated. Our team is dedicated to supporting you throughout the process, keeping you informed of the steps to follow and answering any questions you may have.
2. Complaint to the competent authorities
File a complaint at the police station or police station of your choice or file a pre-complaint online within 48 hours after the theft. This process is essential to officially report the theft of your bike and to begin the compensation process. If you prefer to file a pre-complaint online, you can do so on the official website of the police or gendarmerie services. This option saves you time and allows you to provide the required information at your convenience. Once your complaint is filed, be sure to get a receipt or a reference number, as this will be useful for following up on your file.
After completing this critical step, send us the full scanned complaint to help@zenride.co. This will allow us to quickly take care of your file and to act accordingly with your employer and the insurance company.
To file your complaint, you will need the following information:
3. Flight file processing
We take care of handling the theft case with the stakeholders, which includes communication with your employer and insurance in order to ensure effective follow-up of your case. If you want to take back a bike following this theft, the resumption of a contract will only be done with the new approval of your employer.
4. Compensation
If the claim is taken care of, the compensation will be paid by the insurance directly to Zenride, thus guaranteeing rapid and efficient processing of your case. At the same time, the remaining expenses will be invoiced to your employer by our services, in accordance with established procedures. For information, the insurer compensates us based on the remaining rent due at the time of the theft, less the deductible of 10% of the guaranteed amount. This guaranteed amount includes the sum excluding taxes (HT) of the bike as well as the anti-theft device used.
In the event of battery theft, it is important to follow certain steps to report the accident.
1. Notify Zenride when your battery is stolen
Contact our customer support team at help@zenride.co within 48 hours of the flight, providing a detailed description of the circumstances surrounding the incident. It is important to include all relevant information, such as the time and location of the theft, as well as any other data that may help to understand the situation. Once we receive your message, we will proactively notify your employer and follow up on your case until compensation is received. Our team is dedicated to supporting you throughout the process, keeping you informed of the steps to follow and answering any questions you may have. Your peace of mind is our priority, and we will do everything we can to facilitate this process. If possible, please also send us a quote for a new battery, as this will make it easier to process your claim. This document is essential to assess the costs associated with the loss of your battery and to ensure that your case is taken care of quickly and effectively. We are here to help you get through this ordeal and to ensure that you can quickly regain your mobility.
2. Complaint to the competent authorities
File a complaint at the police station or police station of your choice or file a pre-complaint online within 48 hours after the theft. This process is essential to officially report the theft of your battery and to begin the compensation process. If you choose to go directly to the police station or the police station, be sure to bring all the necessary documents, such as your ID. If you prefer to file a pre-complaint online, you can do so on the official website of the police or gendarmerie services. This option saves you time and allows you to provide the required information at your convenience. Once your complaint is filed, be sure to get a receipt or a reference number, as this will be useful for following up on your file.
After completing this critical step, send us the full scanned complaint to help@zenride.co. This will allow us to quickly take care of your case and to act accordingly with your employer and the insurance company. To file your complaint, you will need the following information:
3. Flight file processing
Our customer support team will take care of requesting insurance to confirm that your battery has been stolen. This involves communicating directly with the insurer to ensure that all the necessary information is provided and that your case is processed as soon as possible. We will do everything we can to help you get compensation and to provide you with the best possible support, to get you back on track as quickly as possible.
4. Compensation
Zenride will bill your company for the amount remaining at your expense, which is the difference between the total amount of the bill for the purchase of a new battery and the amount of compensation you will receive from the insurance. This difference represents the franchise of 100 euros excluding tax. It is important to note that this deductible is part of the costs that you will have to assume when buying a new battery.
We invite you to have a repair estimate drawn up (on behalf of Zenride) from a specialized bike shop for repair, ideally your partner retailer. If you can't go to your partner retailer, choose another bike shop that's known for its repair skills.
In this case, know that repair costs will not be covered and will be at your expense.
If your bike is immobilized, you can ask for towing assistance to repatriate your bike. To benefit from this service, you can contact support on 01 55 98 51 29, which is available 24/7 to answer your request. You will be asked to accompany your bike. When calling, it is essential to mention the name of your employer as well as the contract number 10072 in order to facilitate the processing of your request for assistance.
When the invoice or estimate for the repair of your bike exceeds the amount of your deductible, contact our customer support team via the email address help@zenride.co, within a maximum of 5 days following the accident. Note that the insurance will only cover repair costs when the amount exceeds the deductible.
If your bike is stationary more than one kilometer from home, you can request towing assistance in the event of a mechanical failure or a flat tire.
Contact the service at 01 55 98 51 29 by mentioning the name of your employer and the contract number 10072 to quickly validate your request. You will be asked to accompany your bike during towing to ensure its safety.
Up to €200 with no time limit for a replacement bike, public transport or any other mobility solution in the event of a disaster.
We recommend that you request a repair quote from your partner store or a specialized workshop. Then please send us this estimate to help@zenride.co within a maximum of five days after the accident.
Please let us know at help@zenride.co at least 30 days prior to your departure date and our customer support team will take care of everything you need.
At the end of your 36-month contract, you have several options:
You have the option of buying your bike again.
You will be offered a repurchase offer equivalent to 20% of the new value including VAT of the bike and its equipment, calculated on the basis of the maximum amount of the envelope.
You can also choose to return the bike.
In this case, we will organize the bike to be picked up, whether at home or in store.
Your business may also offer you the option of extending your contract for an additional 24 months.As part of a contract extension, you can still benefit from the following Zenride services:
Only breakage insurance is no longer effective. If you wish to interrupt your contract extension before the end of the additional 24 months, Zenride will offer you an offer to buy back your bike and your equipment according to the duration of the said extension. Please contact us at help@zenride.co
In the event of leaving the company, suspension of a contract > 6 months, international mobility, obtaining a company vehicle or a “car allowance”, or failure to comply with 80 unjustified return trips (or 160 single trips), the employee must end his LLD contract early with Zenride.
In the event of national mobility (under certain conditions), a work stoppage of more than 3 consecutive months, maternity or adoption leave, or a life accident making it impossible to use a bicycle for trips between home and work for a period of more than 3 consecutive months (with validated medical proof), the employee may terminate his LLD contract early with Zenride.
For some of these reasons, a guarantee taken by Airbus (the “Zenflex” guarantee) allows you to leave the contract free of charge from the 13th rental month.
The Zenflex guarantee allows you to get out of the LLD contract free of charge from the 13 month rental period in certain cases:
For these cases, after verifying the reason, Zenride organizes the return of the equipment and the LLD is stopped.
If the duration of the contract is less than 13 months, early termination compensation (*) will be payable corresponding to the sum of the employee and employer shares for the remaining months up to and including the 12th month (the employee also has the option of buying the bike). (*) depending on the reason, this compensation is paid by the employee (resignation, individual contractual termination, request at the initiative of the employee) or by the employer (the other reasons). mentioned above).
For other reasons: retirement and associated support reasons such as the CET end of career and early departure, other full-time contract suspensions >= 6 months at the initiative of the employee (sabbatical, parental, unpaid leave, business creation, business creation, secure voluntary mobility leave) or non-compliance with 80 return trips (160 single trips) and not justified, employees will have the choice between returning their bike by paying a refund compensation early (IRA) or buy it back. This IRA corresponds to 38% of the total amounts of the LLD (employee share + employer share) x (number of months remaining/(number of months of the contract - 4)
Airbus contributes 70% of the long-term bicycle rental offer in order to encourage employees to use this virtuous mode of transport to come to work: the employee's commitment is to make 80 return trips (i.e. 160 single trips) home and work over a full calendar year. This commitment is reflected in particular in the signing of the bicycle use charter.
On your phone (personal or professional), you will need to download the Zenride application. In it, you declare your daily trips (departure and arrival). You will be able to track the number of trips made.
Exceptions may be justified such as a work stoppage of +3 consecutive months, maternity leave or a life accident making it impossible to use a bike for trips between home and work for more than 3 consecutive months (with medical proof and subject to validation).
Moreover, these cases are reasons allowing the employee to be able to request the end of the rental contract early.
For work stoppages, for contract suspensions < 6 months, there will be a reduction in the number of expected trips in proportion to the duration of the absence. Otherwise, a request to return the bike may be considered with an early return compensation to be paid by the employee (or purchase of the bike).
In the event of non-compliance with 80 return trips (160 single trips) and not justified, employees will have the choice between:
- keep the equipment by lifting the offer to buy the used bike, or
- return the equipment and end the contract by paying against an early return allowance (IRA). This IRA corresponds to 38% of the total amounts of the LLD (employee share + employer share) x (number of months remaining/(number of months of the contract - 4)
Over 2026, a proportion of the number of expected trips is calculated according to the number of active contract months over this year. The first month of the contract does not count in this calculation, however your trips will be added up.
For example: start of the contract between February 1 and February 28 => 10 months in the contract so number of expected trips over 2026 = 80*10/12 = 66 A-R trips (or 132 simple ones) expected over 2026. The trips declared in February will be part of the total of trips made in 2026, compared to 132.
Table for calculating the routes expected in 2026 for an entry into the contract during the year 2026:
- contract in January: 11 months = 73 return trips or 146 single trips
- contract in February: 10 months = 66 return trips or 132 single trips
- contract in March: 9 months = 60 return trips or 120 single trips
- contract in April: 8 months = 53 return trips or 106 single trips
- contract in May: 7 months = 46 return trips or 92 single trips
- contract in June: 6 months = 40 return trips or 80 single trips
- contract in July: 5 months = 33 return trips or 66 single trips
- contract in August: 4 months = 26 return trips or 52 single trips
- contract in September: 3 months = 20 return trips or 40 single trips
- contract in October: 2 months = 13 return trips or 26 single trips
- contract in November: 1 month = 6 return trips or 12 single trips
- contract in December: 0 months = 0 trips
The calculation of the trips to be made is to be prorated according to your percentage of activity. For example, 80% part-time will be 80% of the 80 trips, i.e. 64 trips A-R - 128 single trips).
